Authorities are not just about law and justice

Authorities are not just regulations and decisions. They are people who meet people. And in every meeting – in-person or online – the image of public service is shaped. When communication breaks down, misunderstandings, frustration and sometimes conflicts arise. When it works, cooperation, security and job satisfaction are created.

Communication is a skill – and skills can be trained. Through training, employees can become more aware of their body language, their choice of words and their role. They can learn to listen actively, give constructive feedback and handle difficult conversations with professionalism.

In our training courses for courts, county administrative boards and other authorities, we have seen how training in interpersonal skills and conversation techniques makes a difference – both for the individual and the organisation. It is about understanding how habits, emotions and culture affect communication – and daring to try new ways of getting your message across.

The Swedish Agency for Public Management notes that authorities devote considerable resources to communication – but that effectiveness, objectivity and impartiality require active and ongoing work. This is where training comes in as a strategic tool for building a good administrative culture.

Being professional means taking on the role – and taking on the role requires training.

Over the past two weeks, we have had the privilege of working with several public authorities, including the Swedish Transport Administration. Would you like to know more about how we work with communication training for the public sector? Get in touch – we are happy to share our experiences.

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